In light of the most recent government advice we have taken the decision to close our physical store but maintain a non contact delivery service with our products available to order online or via the phone for delivery. We wanted to provide you with as much information as possible so have started to pull together some FAQ's you may have. #
I’d like to order flowers or a gift for delivery, what information do I need to provide?
We ask that you provide as much information as possible about the recipient we are delivering to. If you have it, please provide a contact number so we can pre-arrange delivery with the recipient
What if the person I am sending flowers to isn’t at home when you deliver?
We have adapted a strict no contact delivery approach for all our orders, therefore when we deliver your order we will knock on the recipients door and leave the order on their doorstep for them to retrieve. Obviously if there are poor weather conditions (lets face it, our weather is quite temperamental) we will take extra precautions to protect your order by covering it with a waterproof covering. Our drivers use their initiative depending on the property they are delivering to. If there is a safe space on the property we will leave the order there and pop a note through the letterbox however if the residence is a street address with no safe space we will not leave the delivery to avoid situations such as theft. We will return it to our store and request the recipient get in touch with us to arrange another re-delivery. In normal circumstances we would have a re-delivery charge, however this will only apply to deliveries that are greater then 6 miles from our store and the charge will vary from £3.50 to £5 to cover fuel and driver salary.
If we have had to return the order to our store and we do not hear from the recipient within 24 hours we will contact you directly on the number provided at the time of order to discuss next steps.
How will I know that my order has been delivered?
When our delivery driver has returned to our store and confirmed successfully delivery we will send you a notification via email as long as an email address has been provided at time of ordering.
Are you still offering store collection?
Unfortunately to adhere to the latest government advice we have taken the difficult decision to close our physical store to the public, this is to ensure the safety and well-being of our staff and customers so until further notice all click and collect orders have been suspended.
If you have a question about non contact delivery or would like to request any further information you can email us on info@mementofloraldesign.com or call us 02895430330 between 10am and 3pm
Please note that we are unable to accept any liability for orders which have been delivered and safely left on a property which have not been retrieved by the recipient
Thank you for your continued support, stay safe x
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